Privacy Policy

Last updated: 23/07/2024

 

Introduction

Rebecca Winter Design Studio ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rebeccawinterdesign.co.uk (the "Website"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

Information We Collect

By accessing or using the Website and its services, you agree to provide us with the information indicated below. We will not collect sensitive information without your prior consent. We gather the information required to provide you with the best possible service.

1.)    Personal Information You Provide:

 We collect personal information that you voluntarily provide when you express interest in our services or products, participate in activities on the Website, or contact us directly.

  • Name and Contact Information: This includes your first and last name, email address, postal address, phone number, and other similar contact information.

  • Geolocation Information: We may collect your location data through our or third-party applications, as notified from time to time.

All personal information you provide must be accurate, complete, and up-to-date. Any changes to your personal information must be notified to us.

If you give us information about someone else, we'll assume you have their authorization to share their personal information with us, as required by applicable laws.

 

2.)    Automatically Collected Information:

We also gather information automatically about you and any computer or device you use to access our services. Some of the information we collect and the methods we use include:

  • ·Cookies: When you visit our website or use our services, we may transmit one or more cookies to your computer or device. Cookies are little text files of alphanumeric characters. This enables us to uniquely identify your browser, computer, or device. Information collected may include your Internet Protocol (IP) address, unique device identifiers, browser settings and specifications, and information about how you use the Website and services (for example, pages visited, links clicked, frequency of access, and other activities made on the Website over time).

  • Log Files: We may record log file information when you access or utilize our website and services. This information may include your online request, IP address, browser type, unique device identifiers, device information, referring/exit pages and URLs, number of clicks, interaction with links, domain names, landing pages, pages visited, and other relevant data.

We do not collect any specific categories of personal data (sensitive personal information) through our Website. Sensitive personal information includes details about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data for unique identification purposes, health information, information about a person’s sex life or sexual orientation, and in some cases, social security numbers or financial information.

How We Use Your Information

At Rebecca Winter Design Studio, we use the information we collect in the following ways to provide you with the best possible service:

1. Providing and Improving Our Services

  • ·  Service Delivery: To facilitate and improve the services we offer, including consultations, design projects, and customer support.

  • ·  Personalization: To personalize your experience on our Website and tailor our services to your preferences.

2. Communication

  • Updates and Notifications: To send you important updates, newsletters, and information about our services, promotions, and events.

  • Customer Support: To respond to your inquiries, questions, and requests for information or assistance.

3. Marketing and Promotions

  • Promotional Offers: To inform you about special offers, promotions, and new products or services that may interest you.

  • Advertising: To serve relevant advertising to you through various channels, including social media and email marketing.

4. Analytics and Research

  • Usage Analysis: To analyze how you use our Website and services, including tracking user behavior and preferences.

  • Research: To conduct research and gather insights to improve our services, develop new products, and enhance user experience.

5. Legal and Compliance

  • Legal Obligations: To comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of our users.

  • Fraud Prevention: To prevent, detect, and address fraud, security breaches, and other potentially harmful or illegal activities.

6. Feedback and Improvement

  • User Feedback: To collect and use feedback, suggestions, and comments from you to improve our services and Website.

7. Operational Purposes

  • Business Operations: To support our business operations, including maintaining and improving our IT systems, data management, and business analytics.

Sharing and Disclosure of Information

We may share your information in the following situations to ensure you receive the best service and support:

1. With Service Providers

  • Purpose: We work with trusted third-party service providers who help us run our Website, manage communications, and process payments. We share your information with them only to perform these services for us and ensure they handle it with care.

2. During Business Transactions

  • Purpose: If we undergo a merger, acquisition, or any business restructuring, your information may be transferred as part of the process. We will inform you of such changes and how your data will be managed.

3. To Meet Legal Requirements

  • Purpose: We may disclose your information to comply with legal obligations or to protect the rights and safety of Rebecca Winter Design Studio and others. This could include responding to legal requests or addressing legal claims.

4. With Your Consent

  • Purpose: We may share your information if you give us explicit permission to do so for specific purposes, such as promotional activities or partnerships.

5. Aggregated Data Sharing

  • Purpose: We may share non-personal, aggregated data with partners or for research and marketing purposes. This data does not identify you individually.

Data Security

We are committed to protecting your personal information through industry-standard security measures. We use firewalls and secure servers to safeguard your data from unauthorized access, disclosure, alteration, and destruction. Access to your information is restricted to authorized personnel only. In the event of a data breach, we will promptly notify you and take steps to address and mitigate any potential impact. While we take extensive measures to ensure your data's security, please understand that no system can be completely foolproof.

Retention Of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This includes providing our services, complying with legal obligations, and addressing any issues or disputes.

1. Retention Periods

  • Service Provision: We keep your data for the duration needed to provide and support the services you use.

  • Legal Requirements: Information may be retained to comply with legal, accounting, or regulatory requirements.

2. Data Deletion

  • End of Retention: Once the retention period expires or the information is no longer needed, we securely delete or anonymize your data.

User Rights

You have specific rights regarding your personal information. Here’s how you can exercise these rights:

1. Access and Correction

  • Access: You can request access to the personal data we hold about you. We will provide a copy of your data and details on how it is used.

  • Correction: If you find that your information is incorrect or incomplete, you can request corrections or updates.

2. Deletion

  • Request Deletion: You can request that we delete your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

3. Restriction of Processing

  • Limit Processing: You can request to restrict the processing of your data if you contest its accuracy, object to its processing, or if it is no longer needed but you require it for legal purposes.

4. Data Portability

  • Data Transfer: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transfer it to another organization if technically feasible.

5. Objection to Processing

  • Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

6. Withdrawal of Consent

  • Consent: If we process your data based on consent, you may withdraw your consent at any time, and we will cease processing your data for the purposes to which you consented.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

1. Updates

  • Notification: We will post any changes to this Privacy Policy on our Website and update the “Last updated” date at the top of the page.

  • Review: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. Significant Changes

  • Alerts: If we make significant changes that affect how we handle your personal data, we will notify you through email or a prominent notice on our Website.

By continuing to use our Website or services after any changes are made, you agree to the updated Privacy Policy

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at our email : hello@rebeccawinterdesign.co.uk